Incidents and alerts

Reduce alert fatigue and better manage incident response

Collect, enrich, prioritize, and respond to incidents in a more efficient and effective way. From customer escalations to security events or data breaches, we've got you covered.

Use case

Create & manage incident communications with Slack and Jira

This Story allows teams to create and manage incident communication directly through Slack. It can create Slack channels for communications, and sync conversation backups to a Jira ticket for long-term preservation.

Created by

Rosie Halpin

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Customer focus

How Snowflake saves 10 hours daily

Snowflake's incident response team reduced manual alert correlation by 91.4%, saving ~10 hours daily in manual tasks, and built a internal case management system powered by Tines and Snowflake..

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