Retrieve details for a case file.


HTTP Method: GET

Query Parameter Description
case_id The ID of the case.
file_id The ID of the case file.
curl -X GET \
  https://<<META.tenant.domain>>/api/v2/cases/<<case_id>>/files/<<file_id>> \
  -H 'content-type: application/json' \
  -H 'Authorization: Bearer <<CREDENTIAL.tines_api_key>>'


A successful request will return the details for a case file.

Field description

Parameter Description
case_id The ID of the case.
id The ID of the record with the file attached to the case.
activity_type The type of activity taken on the case - file_attached or file_attached_and_commented in this instance.
value The comment added alongside file.
created_at ISO 8601 Timestamp representing creation date.
user Details of the user.
User parameter Description
user_id The user ID.
first_name The user's first name.
last_name The user's last name.
email The user's email address.
avatar_url The user's avatar url.
is_service_account Whether this user is a service account (true/false).

Sample response

  "case_id": 42,
  "id": 7508,
  "activity_type": "FILE_ATTACHED_AND_COMMENTED",
  "value": "This is a comment alongside a file",
  "created_at": "2024-03-25T15:40:39Z",
  "file": {
    "filename": "hello.txt",
    "url": "http://<<META.tenant.domain>>/api/v2/cases/42/files/7508/download"
  "user": {
    "user_id": 1,
    "first_name": "Jane",
    "last_name": "Doe",
    "email": "",
    "avatar_url": "",
    "is_service_account": false
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