Retrieve a list of comments for a case.


HTTP Method: GET

Parameter Description
case_id The ID of the case.
per_page Optional Set the number of results returned per page. Defaults to 20.
page Optional Specify the page of results to return if there are multiple pages. Defaults to page 1.
curl -X GET \
  https://<<META.tenant.domain>>/api/v2/cases/<<case_id>>/comments \
  -H 'content-type: application/json' \
  -H 'Authorization: Bearer <<CREDENTIAL.tines_api_key>>'


A successful request will return a JSON object with the comments.

Field description

Parameter Description
case_id The case ID.
comments An array of comments on to the case.
Comments parameter Description
id The ID of the record with the comment attached to the case.
activity_type The type of activity taken on the case - commented in this instance.
value The comment being added.
created_at ISO 8601 Timestamp representing creation date.
user Details of the user.
reactions An array of objects describing the reactions and their reactants on the comment.
User parameter Description
user_id The user ID.
first_name The user's first name.
last_name The user's last name.
email The user's email address.
avatar_url The user's avatar url.
is_service_account Whether this user is a service account (true/false).

Sample response

  "case_id": 42,
  "comments": [
      "id": 7508,
      "activity_type": "COMMENTED",
      "value": "This is a comment",
      "created_at": "2024-03-07T11:42:58Z",
      "user": {
        "user_id": 1,
        "first_name": "Jane",
        "last_name": "Doe",
        "email": "",
        "avatar_url": "",
        "is_service_account": false
      "reactions": [
          "emoji": ":heart:",
          "reactants": [
              "user_id": 1,
              "user_name": "John Smith",
              "reacted_at": "2024-03-12T10:06:38+00:00"
  "meta": {
    "current_page": "https://<<META.tenant.domain>>/api/v2/cases/42/comments?per_page=20&page=1",
    "previous_page": null,
    "next_page": null,
    "next_page_number": null,
    "per_page": 20,
    "pages": 1,
    "count": 1
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